K&Co Flooring takes your privacy extremely seriously. This policy sets out how we collect and process any personal data you may provide to us when you use our website www.kandcoflooring.co.uk purchase any services or sign up to our digital marketing.

This policy applies where K&Co Flooring (referred to as “we”, “us” or “our” in this privacy notice) identify as the data controller and where we are responsible for your personal data.

K&Co Flooring   have appointed a Data Protection Manager, who will be responsible for privacy matters and the protection of personal data we hold as an organisation, their details are below:

Name: Kevin Greenhouse
Email address: contact@kandcoflooring.co.uk
Telephone number: 07511 504883

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. 

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

If you are unhappy with the way we collect or process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) who are the UK’s supervisory authority for data protection.

Complaints and concerns can be lodged with the ICO via this link: https://ico.org.uk/concerns/ 

We kindly ask that before any complaints are lodged with the ICO, that you contact us first to try and resolve any issues you may have.

Personal information we may collect and process from you includes:

• Contact information – such as your name, address, telephone number and email address.
• Financial information – such as your bank account details or payment-related data.
• Technical information – this may include your IP address, browser details, location analytics, login details and any other technology information related with you using our site.
• Information provided to us by our clients which enable us to provide our services to their staff – this could include email addresses, account details or device identifiers.
• Any other personal information you may provide to us in the process of us providing you with our services.

We will only use your personal data for the following reasons:

• To provide you with the services we offer as a business
• To provide you with information you have requested from us
• To keep you updated on our business, offers and news we may have
• To manage our relationship with you as an existing or potential client
• To fulfil any legal or contractual obligations we may have which require the processing of personal data

We can collect data about you via a variety of methods:

• From direct actions we may have with you by communicating via phone, email or post
• When you sign-up to services on our website – including our mailing list, contact forms or purchasing a service
• From automated technologies or interactions as you use our website from analytics engines and cookies – please see our section on cookies for more details
• When you sign-up to attend any events we may hold
• When you provide information to us as part of our sign-up process with you as a client.

We have identified that we will use your information for the following reasons:

• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
•  Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a lawful purpose for processing your personal data, other than in relation to sending marketing communications to you when we when you are not already an existing client or to transfer your data outside of the EEA and recognised third countries and environments. You have the right to withdraw consent (where applicable) at any time by emailing us at K&Co Flooring.

We may need to share your information with third parties in order to provide you with our services or to market to you, these third parties include:

• N/A

Where we do share your information with third parties, K&Co Flooring ensures that the highest levels of data protection are in place in accordance with the law. Third parties with whom we share data are only permitted to process this data for the specified purposes we stipulate with them.

We do not sell your information onto third parties.

Under the General Data Protection Regulation/Data Protection Act (2018), you have certain rights regarding your personal data, these include:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
•  Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

You may exercise any of these rights by raising a subject access request with us. You can do this by contacting our Data Protection Manager via the details below:

Name: Kevin Greenhouse
Email address: contact@kandcoflooring.co.uk
Telephone number: 07511 504883

We will not charge you for making a request and we will make all reasonable efforts to respond to you within 30 days. Sometimes it may take longer than 30 days to gather all the information we may hold on you, in this situation we will keep you updated at all times.

You can instruct us at any time to stop processing your personal data for the purposes of marketing. We may refuse your request or withhold any personal information that you request if there is an overriding legal reason for us to do so.

Our website uses cookies to track the use of it. This allows us to better understand patterns on our website and how we can develop and improve it, as well as analysing the traffic on our site for marketing or advertising purposes.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at contact@kandcoflooring.co.uk.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at contact@kandcoflooring.co.uk.

Please complete the details of the company

Last Modified  13/03/2025